Information About Complaints

 

 The following points highlight the security of the client's position, their relationship with us and the opportunity to communicate freely in the event of concerns, queries and the need for corrective measures. 

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• Mountesque develops and maintains written in-house procedures for dealing with complaints and dispute resolution. A copy of these procedures is be available to clients and consumers.

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• A consultant will ensure that prospective clients and customers are aware of these procedures before they enter into any contractual agreements.

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• A consultant employed or engaged by Mountesque will advise the Office  within 10 working days of becoming aware of— (a) any complaint made against them. 

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• If a consultant of Mountesque was employed or engaged by a different agency / consultancy previously, they will advise us of any previous complaints made against them, for any further training and guidance on the management of clients and associated projects.

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Mountesque and it's asset consultants uphold the highest standards of ethics and responsibility in the management of clients, client's associates, for the purpose of ensuring high quality and accurate consultations, that deliver the following; 1) Satisfaction and positive change for the client; 2) The successful completion of acquisition or asset marketing projects. These are the essential success points that when surpassed will lead to rising statistics and expansion for the organisation or executive.  

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